Cookie Policy

This Cookie Policy explains how 1UP Casino uses cookies and similar tracking technologies when you visit our website at /cookie-policy, create an account, use site features, or interact with our content and services.

We want to be clear about what cookies do, why we use them, and how you can control them. This policy is designed to help you understand the role cookies play in security, site performance, personalization, analytics, and marketing.

By continuing to use our website, you acknowledge that cookies and similar technologies may be used as described in this policy, subject to your preferences and any rights available under applicable law.

What Cookies Really Do

Cookies are small text files placed on your device when you visit a website. They help the website recognize your browser, remember information about your visit, and support key functions such as logging in, page navigation, language settings, and fraud prevention.

Some cookies last only while your browser session is active. These are called "session cookies." Others remain on your device for a set period or until you delete them. These are called "persistent cookies."

Cookies can be set directly by us, which are often called "first-party cookies," or by outside providers whose tools or content appear on our website, which are called "third-party cookies."

Why We Use Cookies on Our Website

Cookies help us keep the website working the way users expect. They allow us to maintain a secure environment, improve performance, remember preferences, and understand how visitors use the site.

For example, cookies may help us keep you signed in, remember your settings, measure which pages load slowly, detect suspicious account activity, and improve content based on how users interact with the website. If you visit pages related to our services or our 1UP Casino brand information, cookies may also help us present content in a more relevant way.

The Essential Cookies You Cannot Ignore

Some cookies are strictly necessary for the website to operate properly. These essential cookies support core services such as page navigation, account login, security checks, request routing, fraud prevention, and system stability.

Without these cookies, parts of the website may not function correctly. In some cases, essential cookies are also used to keep your session secure, especially when you access account-related features, customer support channels, or payment-related pages involving methods such as Visa or MasterCard.

Because these cookies are required to deliver the service you request, they generally cannot be switched off through our cookie tools. You can still block them in your browser, but doing so may cause the website or certain features to stop working.

Functional Cookies That Make the Site More Useful

Functional cookies help us remember choices you make so we can provide a smoother experience. These cookies may store preferences such as language, region, device settings, or other custom options tied to your visit.

They can also support convenience features like keeping forms partially completed, remembering whether you have dismissed site notices, or saving non-essential interface settings. If you disable functional cookies, some personalization may be lost, and your experience may feel less tailored.

Performance Cookies That Help Us Improve

Performance cookies collect information about how visitors use the website. They help us understand which pages are most popular, how users move through the site, whether pages load properly, and where technical issues may occur.

This information is usually aggregated and used to improve speed, design, content, and overall functionality. Performance cookies do not typically identify you directly, but they may be linked to a browser or device.

These cookies help us make practical improvements over time, such as fixing broken page paths, streamlining navigation, and identifying whether users can easily find information like support options, bonus details, or account features.

Marketing Cookies and Advertising Technologies

Marketing cookies are used to deliver more relevant promotions, measure ad performance, and limit how often you see the same advertisement. They may also be used to understand whether you visited our site after clicking an ad on another platform.

These cookies may be placed by us or by advertising partners. They can build a profile based on your browsing activity across websites and services. That does not always mean they store directly identifying details, but they may recognize your browser and device over time.

If you choose to disable marketing cookies, you may still see ads, but they may be less relevant to your interests.

Similar Technologies We May Use

In addition to cookies, we may use similar technologies such as web beacons, pixels, tags, SDKs, and local storage. These tools can work alongside cookies or independently to collect technical data, measure activity, and support website functions.

For example, a pixel may tell us whether an email was opened or whether a page visit came from a campaign. Local storage may help retain certain site settings in your browser. For simplicity, when this policy refers to cookies, it may also include these related technologies where appropriate.

How Third Parties May Set Cookies

Some third-party providers may place cookies or similar technologies on our website when they provide services on our behalf. These services can include analytics, payment processing, fraud prevention, live chat, customer support, content hosting, and advertising support.

For example, if you use our chat feature or contact support through support@play1upcasino.com, the technology behind those communications may involve third-party systems that use cookies to maintain sessions, prevent abuse, or improve service delivery. The same may apply to analytics platforms that help us measure traffic or tools that support secure transactions.

We do not control every cookie set by third parties. Their use of data is generally governed by their own privacy and cookie policies, and we encourage users to review those policies where relevant.

Consent and Your Cookie Choices

Where required by law, we will ask for your consent before placing non-essential cookies on your device. This usually applies to functional, performance, analytics, and marketing cookies that are not strictly necessary for the website to operate.

When you first visit the site, you may see a cookie banner or preference tool that allows you to accept, reject, or customize certain categories of cookies. Your choices may be stored using a cookie so the website can remember your preferences.

You can update your preferences later if our site offers a settings tool for that purpose. In addition, most browsers allow you to control cookies directly through browser settings.

How to Manage, Disable, or Delete Cookies

You can manage cookies in several ways. Most web browsers let you block, restrict, or delete cookies through the browser's privacy or security settings. You can usually choose to block all cookies, accept only certain types, clear stored cookies, or receive alerts before a cookie is placed.

The process depends on the browser you use. Check your browser's help section for current instructions. If you use more than one browser or device, you may need to update your settings on each one separately.

Please keep in mind that blocking or deleting cookies can affect your experience on our website. Some pages may not load as intended, preferences may be lost, login sessions may end unexpectedly, and certain tools may become unavailable.

What Happens If You Turn Cookies Off

Disabling essential cookies may prevent the site from functioning properly. You may not be able to sign in, move between secure pages, access account-related features, or complete certain actions.

If you disable functional cookies, the site may stop remembering your settings. If you disable performance cookies, we may have less information to help fix technical issues and improve user experience. If you disable marketing cookies, advertising may become less personalized.

In short, cookie preferences can shape how smooth, secure, and customized your experience is.

Data Collected Through Cookies

Depending on the type used, cookies may collect information such as your IP address, browser type, device identifiers, operating system, general location, pages visited, time spent on pages, links clicked, referral source, and session activity.

In some cases, this information may be combined with other data we hold, especially when needed for account security, fraud prevention, customer support, or service improvement. We handle personal information in line with our privacy practices and applicable legal requirements.

How Long Cookies Stay on Your Device

Some cookies are deleted when you close your browser. Others stay on your device for a longer period, depending on their purpose and settings.

The lifespan of a cookie can vary. Essential session cookies may last only until your session ends, while preference, analytics, or marketing cookies may remain for days, months, or longer unless you delete them sooner through your browser settings.

Policy Updates You Should Know About

We may update this Cookie Policy from time to time to reflect changes in legal requirements, technology, third-party services, or how we operate the website. When we make changes, we will post the updated version on this page and revise the effective date if appropriate.

We encourage you to review this page periodically so you stay informed about how cookies are used and what choices are available to you.

Questions About Privacy or Cookies

If you have questions about this Cookie Policy, cookie settings, or privacy-related matters, you can contact us by email at support@play1upcasino.com.

We will do our best to respond to reasonable requests and help you understand how your information is handled in connection with cookies and similar technologies.

Your use of the website comes with choices, and we want those choices to be as clear and manageable as possible.